About Me
With 30 years of industry experience and 15 years of managing high-performing teams and
delivering complex projects, I am a dynamic software development leader committed to fostering
team excellence and achieving outstanding results.
My interpersonal skills enable me to create a
collaborative and productive work environment. I take pride in supporting my team’s growth
through continuous learning, as demonstrated by successfully mentoring two software engineers
who were promoted to managerial roles.
Skills
- Team Management
- Project Management
- Agile
- Scrum
- SDLC Processes
- UX Design Principles
- Redmine
- Team Foundation Server (TFS)
- SQL
- T-SQL
- VB.NET
- ASP.NET
- HTML
- JavaScript
- CSS
- Java
- Lotus Notes
- Microsoft Teams
- Public Speaking (2,000 attendee conferences)
Professional Experience
Senior Software Engineering Manager | Watchtower, Fishkill, New York
2016–Present
- Manage 11-member remote and hybrid engineering team using Agile to deliver enterprise financial utilized by 30,000 users across 85 branch offices worldwide for this global nonprofit with over 9 million members. Coordinate multiple simultaneous projects with cross-functional teams, stakeholders, and users.
- Gather requirements, prioritize work, conduct performance reviews, onboard new members, cross-train team.
- Assume role of team Scrum Master as required, ensure standards are followed for UX, Gherkin, and documentation.
- Follow Agile Scrum process: 2-week sprints, daily stand-ups, Kanban, planning, retrospective, and review meetings.
- Consistently entrusted with increasing responsibilities and promoted twice.
- Funds Transfer Software:
- Directed a 1-year dev project and new workflow to move & track millions of dollars worldwide for 85 branches.
- Streamlined accounting work from 5 processes down to 1; resulting in 50% reduction in workload & personnel.
- Department Budgets Project:
- Led a 1-year global project for 85 branches (4,000 users) which replaced a workflow of Excel and email with an integrated system; improving communication and reporting for 200+ departments worldwide.
- Completed on schedule for new fiscal year; company-wide time/cost savings, received highly positive feedback.
- Health Care Claims Software:
- Organized 2-year multi-department project to automate claim processing & payments for 10,000 employees.
- Doubled efficiency from 2,000 to 4,000 claims/week, reduced processing errors, staff, and improved accuracy.
Project Manager | Watchtower, Brooklyn, New York
2011–2016
- Project manager of 16-member multi-disciplinary team supporting over 400 internally developed and commercial applications with over 5,000 users across all core organizational departments.
- Gathered requirements, mentored team, conducted performance reviews, assisted with development.
- Managed vendor relationships, researched commercial software, lead organization-wide installation projects.
- Software Migration:
- Led several project teams to develop or migrate outdated systems to more efficient enterprise/commercial solutions helping to reduce global workforce by 5,000 in 85 branches.
- Medical EMR Installation:
- Technical lead of 2-year installation of major Electronic Medical Records system; migrated over a million records for eight-practitioner private clinical practice with over 10,000 patients.
- Working with board of directors, stakeholders, vendors, achieved a successful migration with high praise for a well-organized project.
Software Engineer | Watchtower, Tegucigalpa, Honduras
2010–2011
- As sole engineer for this branch office, developed web & client solutions to enhance efficiency across departments.
- Intranet:
- Built heavily utilized intranet for departments to post essential content for all branch office staff.
- Accounting:
- Developed software to automate statement imports eliminating manual entry, improved productivity.
Web Developer | Freelance, Tegucigalpa, Honduras
2006–2010
- Designed/developed websites for local businesses, including Sea Vue Resort on Roatan Island; SeaVueRoatan.com.
- Engaged in volunteer educational work across rural Honduras becoming fluent in Spanish while running a small banana bread business and teaching English with my wife.
Web Developer | Comforce Health, Woodbury, New York
2005–2006
- Web developer, responsible for maintaining the company's international staffing services website.
- Took initiative to assist the Accounting Department and create applications to automate their work processes.
Software Engineer | Olympia Chimney Supply, Scranton, Pennsylvania
2003–2005
- Sole engineer of 500-person company, designed/developed company’s websites and supported enterprise software.
- Website:
- Developed Olympia’s website OlympiaChimney.com & 3 additional sites for brand marketing initiatives.
- Web Templates:
- Built program to help chimney installers without online presence to create personalized websites.
- Mailing List Database:
- Developed an Access application for managing the company’s national mailing list.
- Annual Catalog:
- Collaborated with graphic designers and photographers to produce the company’s annual catalog.
Software Engineer | Infinity Technology Group, Scranton, Pennsylvania
2001–2003
- As engineering consultant, met with clients to design & develop business software.
- Employment Website:
- Developed Pennsylvania’s business initiative site for job postings and resume submissions.
- Intranet:
- Created a company-wide intranet using .NET with a SQL backend for Kuhns Bros Log Homes.
- Project Software:
- Built workflow application for Idea Works facilitating client uploads with review system.
Software Engineer | Bed Bath & Beyond, Farmingdale, New York
1998–2001
- Developed nationwide Intranet (Java, JavaScript, VB).
- Supported software for corporate sales & cost management.
Software Engineer | Empire Blue Cross Blue Shield, New York, New York
1997–1998
- Developed software for updating patient/physician data.
- Developed company’s Intranet site (Lotus Notes, HTML).
Computer Support Technician | CA Technologies (Computer Associates), Islandia, New York
1995–1997
- Built and maintained servers, managed network, procured hardware; locally and globally.
Education
- Associates in Computer Information Systems, Farmingdale State College, New York (1996)
- Principles of Management Course, Watchtower, New York (2023)
- Software Development Life Cycle Course, Watchtower, New York (2020)
- Agile Project Management Course, Watchtower, New York (2018)
- JavaScript Programming Course, PTS Learning Systems, New York (2002)
- Java Programming Course, Right Source, New York (1998)
Contact
Email: mcrocevera@outlook.com
LinkedIn: linkedin.com/in/Crocevera